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Getting Help

We believe in direct, personal support. While we have multiple ways to help you, we find that direct communication leads to the fastest and most effective solutions.

Preferred Support Channels​

The fastest way to get help is to reach out directly:

  • Microsoft Teams: Contact your CertHub representative
  • Phone Support: Call your assigned contact person (Leon or Nico insert Julias Private Phone number)

2. Email Support​

If you can't reach us directly, email us at: support@certhub.de

Please include:

  • A clear description of the issue
  • Steps to reproduce (if applicable)
  • Screenshots if relevant
  • Your contact information

3. Feature Requests & Suggestions​

Have an idea for improvement? Submit it to our product backlog: CertHub Feature Request Form

Best Practice

For fastest resolution, we strongly recommend calling us directly or scheduling a quick Teams call. This allows us to help you immediately and ensure we fully understand your needs. We're here to help! Don't hesitate to call us - we prefer solving issues together in real-time rather than through lengthy email exchanges.